Good to Know

Frequently Asked Questions

Everything you need to know before you book your mountain stay with Kavin Hotels.

What is Kavin Hotels known for?

Kavin Hotels is known as India's First Green Hotel Brand, offering family-run mountain stays across Himachal Pradesh through its 2 brand tiers, Elite and Villas.

Where are properties in Kavin Hotels located?

All Kavin Hotels properties are located in the mountains of Himachal Pradesh. Our hotels are spread across 5 destinations: Shimla, Dalhousie, Manali, Dharamshala, and Chail.

What types of stays does Kavin Hotels offer?

Kavin Hotels offers stays across 2 brand tiers, Elite and Villas, grouped into themed collections such as Mountain Stays, Wellness Retreats, Eco-Conscious Stays, Forest Hideaways, Romantic Getaways, Wedding-Worthy Stays, and Pet-friendly Stays.

What are the benefits of booking directly with Kavin Hotels?

Guests who book directly through our official website enjoy our best available rates under the Book Direct, Pay Less promise, along with no booking fees and member-only rates across all Kavin Hotels properties.

Does Kavin Hotels have a membership programme?

Yes. Kavin Hotels offers a membership programme that provides member-only rates across all our properties.

What is the cancellation policy at Kavin Hotels?

For direct bookings, cancellations made 7 or more days before arrival receive a full refund. Cancellations made 5 to 7 days before arrival incur a 50% charge of the booking amount. Cancellations within 5 days of arrival and no-shows are charged the full booking amount.

What are the check-in and check-out timings at Kavin Hotels?

Check-in is from 2:00 PM, and check-out is by 11:00 AM across all Kavin Hotels properties.

Is Kavin Hotels safe for women travellers?

Yes. Every Kavin Hotels property is designed to be family- and women-friendly, with safety measures that include a 24x7 staffed reception, verified ID check-in, on-site assistance at all hours, well-lit corridors and secure floors, female-trained teams, room escorts on request, announced housekeeping and room service visits, and direct room phone access to the front desk.

Do guests need to show ID at check-in?

Yes. All guests are required to present a valid government-issued ID, which is verified at the front desk during check-in.